Topics op de agenda
- Inzichten rond de mogelijkheden en soorten artificial intelligence
- Trends in het AI landschap en een aantal relevante cases
- Hoe morgen te starten en AI te integreren in je bedrijfsvoering
- Waar AI kan passen in marketing en andere business optimalisaties
Michel Van der Poorten werkt al meer dan 20 jaar in IT en is vooral bezig geweest rond client experience eerst bij de start van het internet in België en nu nog altijd met de introductie van AI ondermeer via chat bots.
The future of business is human - enabled by technology and AI. Put your customers in the centre of it all.
That's why Leslie Cottenje co-founded Hello Customer - AI driven Customer Feedback solution that turns customer feedback into dynamic KPIs to drive performance and growth.
How a customer feedback solutions like Hello Customer supports your goals?
- Get real-time honest and open feedback from each moment in your journey
- Enable a customer-driven culture by sharing all feedback in real-time with right people
- Motivate and coach your staff to improve that human connection between staff and customers
- Learn what customers really value and act upon it
Our proprietary Artificial Intelligence ISAAC, is smart enough to show you what customers value most, he will dispatch feedback based on what people say and is close to starting real chat conversations with your customers.
Steven Ackx works as a Director Digital & Innovation at PwC Advisory Services.
Steven has always been in the trenches of disruption and digital evolution, starting with internet payments, online ticketing, cyber security and currently spearheading digital & innovation in
PwC Belgium as a true disruptor. PwC Europe Experience Center, our vision is to develop business models for our customers which shape the future. Digitalisation is our tool to get there. For us, digitalisation exceeds the mere application of technology. We believe it’s about people and their experiences. Our mission is to revolutionise the future while getting the most out of our present. It´s not just about technology, it´s about new ways of solving problems creatively, create unique experiences and accelerating business growth. We are a community of makers.
Pieter Strouven is co-founder and product lead at Selma.ai, an AI-startup that is building the next step in marketing automation. He is an enthusiastic tech communicator who believes the ongoing wave of big data, artificial intelligence and automation (aka “the Fourth Industrial Revolution”) will usher in a golden age where creativity and empathy conquer all.
Before starting Selma.ai, Pieter was a consultant on various digital projects and part of a company that built business cases for AI and machine learning initiatives. He started his career as a management consultant with engagements in retail, utilities and telco companies across Europe and in Australia.
Christian Daems is co-founder of Faces of Content. He leads the consultancy division and is a consultant on business and content strategies. He guides his clients through the most critical challenges to transform their enterprises in this global and economic ever changing world. He loves building bridges between technology and business.
Prior to starting up Faces of Content, Christian has been active as a consultant in several digital TV projects in Scandinavia, large content management projects in banking, retail & FMCG sectors.
From out of his pragmatic consultancy practice, he enjoys speaking at different seminars and conferences or inhouse boardrooms.
Ken Borremans is co-founder of Comark and has 10 years of experience within digital marketing and marketing technology.
He’s passionate about all new evolution within the marketing technology area and AI is off course one of them.
At Comark Ken helps clients choosing, implementing and using the right marketing technologies and herewith automating and innovating their marketing processes and campaigns.
This with as final goal helping companies to communicate in a better, more relevant and personalized way with their clients.
The clients’ expectations are growing every day and that’s why today every marketer can use the help of technology with AI at the top of it.
Cross-industry solution designer, building innovative solutions based on Emerging Tech, Cloud, Mobile and Machine Learning. PwC Europe Experience Center, our vision is to develop business models for our customers which shape the future. Digitalisation is our tool to get there. For us, digitalisation exceeds the mere application of technology. We believe it’s about people and their experiences. Our mission is to revolutionise the future while getting the most out of our present. It´s not just about technology, it´s about new ways of solving problems creatively, create unique experiences and accelerating business growth. We are a community of makers.
AGENDA, WAAR, WANNEER EN KOSTPRIJS
01 maart 2018 - San Marco Village
12.30u - 13.00u: Welkom, registratie en broodjeslunch
13.00u - 13.15u: Intro door Christian Daems, CEO Faces of Content: How is Artificial Intelligence defined anno 2018? (nl)
13.15u – 14.00u: Artificial Intelligence in a customer centered world. (Leslie Cottenje, CEO bij Hello Customer) (nl)
14.00u – 14.45u: Rethinking processes with AI (Steven Ackx, Director of Digital & Innovation en Jens Devloo, Digital Solution Builder bij PWC) (nl) (download)
14.45u - 15.00u: Break
15.00u - 15u45u: How to listen to 500.000 customers (Pieter Strouven, Co-founder & Product Manager bij Selma.ai) (nl)
15.45u - 16.30u: Embrace AI, start using it tomorrow (Ken Borremans, Co-founder Comark) (nl) (download)
16.30u - 17.15u: Klanteninteracties in AI-tijd (Michel Van der Poorten, Cognitive Strategist bij IBM) (nl) (download)
17.15u - 18.00u: Closing drink
Normaal tarief: € 245,00 zBTW
Vroegboektarief: € 195,00 zBTW (geldig t.e.m. 09.02.2018)
INHOUD VAN DE PRESENTATIES
AI is everywhere and everybody talks about it. But today a lot of companies and brands still don’t use the endless possibilities of AI.
The gap to start using it is a lot smaller than everyone thinks. In fact, a lot of us are already using AI today without knowing it.
Let’s bridge that gap together, and start using AI tomorrow.
Artificial Intelligence is a buzzword widely used in different contexts. Are you aware of the possibilities of AI in the back-office?
When even international thought leaders such as Elon Musk (CEO of Tesla, SpaceX) and Mark Zuckerberg (CEO of Facebook) openly question the other’s understanding of the matter.
Intelligent process automation describes logic-driven robots executing pre-programmed rules on mostly structured data. AI in the backoffice takes productivity optimisation to the next level by redefining work and reassigning employees to execute higher-value activities.
Process bots are capable of independently performing simple human-like functions such as interpreting, deciding, acting, and learning
How many hours have you and your team spent listening to inspirational talks about how AI is the future of everything?
How much EUR/USD/bitcoin has this realized for your organization today? The time has come for AI to get practical, and Selma.ai is one of those companies striving to make true personalized content marketing a reality for all.
Hoe gaat AI de client experience veranderen over de volgende jaren? Hoe kan je best starten en de low hanging fruit plukken? Wat kan je langetermijnstrategie zijn om succesvol te zijn?
Hello Customer voert sinds 3 jaar een strijd tegen ellenlange enquetes waar niemand iets aan heeft, de klant niet en het bedrijf niet. Via open feedback wil het een brug slaan tussen klanten-noden en de juiste product / services. Gedurende een lange zoektocht in de NLP (Natural Language Processing) en AI wereld, ontwikkelden we een engine die ervoor zorgt dat bedrijven écht impact realiseren met open feedback en en zo te groeien naar een klantgerichte cultuur. In deze sessie wil ik dieper ingaan op die AI, en hoe we een zeer accuraat en efficient model in de markt zetten.